Smart Support for Your Service Management Processes
The New Generation of the Workforce Field App
The new generation of our Workforce Field App will soon be available in stores – take your field service to the next level.
In addition to the Google Play Store and the App Store, the Workforce Field App is now also conveniently available via the Microsoft Store. Thanks to the new, intuitive design, mobile order processing for service technicians will be even more user-friendly and faster in the future, offering optimal user flow.
The Workforce Field App is flexibly scalable and offers a pricing model where you only pay per user per month. Technologically up to date, you benefit from ongoing feature enhancements that continuously improve workflows. Multilingual support ensures that all users – regardless of their language – receive optimal support.
Proven Standard Features
Mobile Order Processing
Service technicians have near real-time access to work orders, can process and update them – for greater efficiency, optimized communication, fewer errors, and paperless processes.
Offline Mode
All assignments can be processed regardless of location and without restriction. All work order related information is also available offline. When the connection is restored, all data is automatically updated.
Forms and Checklists
Individually preconfigured checklists and forms help your service technicians process work orders efficiently and correctly.
Material and Spare Parts Recording
Service technicians can view their own on-board inventory or other inventories and record their own material consumption.
Travel Expenses and Time
Service technicians can quickly and easily record not only their working hours, but also associated travel expenses (travel, accommodation).
Digital Service Report
The digital service report integrates all functions features and records the completion of the job. It can be signed electronically by both parties and is ready to be sent by email.
Features of the Workforce Field App
The new Workforce Field App offers a range of new features that significantly improve the user experience.
Optimized User Flow
The optimized user flow ensures seamless navigation and enables users to work more efficiently. Thanks to Workforce Field's clearly structured and intuitive design, users are guided efficiently through all processes – for maximum productivity.
Scalable Calendar
The flexible planning tool adapts to growing requirements and enables service technicians to keep track of their assignments at all times. Clearly structured assignment schedules allow appointments to be coordinated efficiently and work orders to be processed stress-free.
Fillable PDF Forms
With the new Workforce Field App, PDF forms can now be seamlessly integrated alongside the tried-and-tested checklists. Document your services in a standardized way and without media discontinuity. At the same time, optimize your field service workflows.
Workflow Device Combination
Seamless working operation across all devices, on iOS, Android, and Windows platforms. The workflow remains flexible and productive– anywhere, anytime.
Upcoming Features of the Workforce Field App
New features will soon be available to simplify your field service management significantly and allow more flexibility in your daily work.
Work Order Pool / Self-Assignment
Soon, service technicians will be able to plan work orders independently from an order pool. This will allow for greater flexibility in organizing tasks and increase employee satisfaction through self-determined work.
Automatic Time Recording
By changing the status in Workforce Field, service technicians automatically record the start and end times of the activity. Time recording is event-based and flows directly into the service report and the assignment feedback.
Recurring Events in the Calendar
Recurring events will be available soon, allowing regular appointments to be repeated automatically and providing improved planning and visibility.
Push Notifications
Push notifications in Workforce Field will be available soon. Service technicians will be notified in near real time about important updates, reminders, or specific defined events.
Workforce is the smart solution for the service management process. Workforce scheduling enables precise and flexible resource planning to use resources more efficiently and automate work processes. Digital planning supports optimal utilization of employees and helps to create schedules, meet deadlines, and improve communication between teams to coordinate the planning and execution of tasks in the best possible way.
Scheduling and Resource Planning
Our comprehensive visualization options, such as calendar, map, or resource views, enable a flexible planning and control process and support the optimal use of all resources. In addition, features for dispatchers make their work easier by providing a clear overview of assignments and the ability to filter and sort them according to various criteria such as status, assignment type, priority, or work order number.
Dashboard and Reporting
Digitalization in service management provides you with relevant information in electronic form. Industry-specific key figures serve as the basis for informed decisions. Customized dashboards give you a clear overview of the most important KPIs at all times.
Geo Map
The map feature allows you to monitor the locations and current status of your service technicians at all times. The map view facilitates efficient planning and job assignment, enabling you to make optimal use of your resources.
Status Overview
Assignment status is available in near real-time, keeping all parties informed and allowing them to track progress at all times. This ensures a high level of transparency and traceability throughout the process. The information provides a basis for optimal assignment control, enables early intervention in case of deviations, and contributes to smooth operations.
Additional WorkforceDispo Features
Absence Management
Employee absences – recorded manually or integrated from an HR tool – are clearly displayed in the resource planning system. Plan, manage, and monitor your capacity planning for optimal utilization.
Planning via Drag-and-Drop
Assignments can be planned intuitively via drag-and-drop directly in the calendar. This saves dispatchers time, allows them to maintain an overview, and respond flexibly to changes.
Automatic Email Dispatch
Emails can be sent automatically to defined recipients based on specific events.
Workforce supports the entire service management process. By ensuring a seamless flow of information from work order entry to completion, it shortens communication channels, reduces errors, speeds up throughput times, and ultimately enhances service quality and customer satisfaction.
Download the App
Download Workforce Field App from the Microsoft Store, Google Play Store, or Apple Store.
FAQ
What does the Workforce offer?
Workforce is a smart support tool for your service management. The software consists of Workforce Dispo and Workforce Field. While Workforce Dispo supports resource planning with a wide range of visualization options such as calendar, map, or resource views, Workforce Field ensures smooth processes in field service management. Field service employees can process work orders directly on site using mobile devices, record working hours and materials and spare parts used, create service reports, and have them signed digitally immediately. The result is lean processes, consistent communication, and increased customer satisfaction through higher service quality.
What Core Features Does Workforce Offer
Resource Planning
The calendar view enables efficient and structured organization of your employees. Availability is displayed clearly and transparently, supporting optimal use of all resources.
Map View
The map view supports you in precisely managing your field service technicians.
Mobile Order Processing
All important information about work orders, equipment, customers, and other master data is available on the go at any time. Status updates can also be recorded with photos or videos.
Checklists & Forms
Flexible, preconfigured checklists and forms help field service technicians complete work orders quickly and accurately.
Spare Parts and Material Recording
Used or added materials are recorded and synchronized with the ERP system – so your vehicle inventory is always up to date.
Time Recording
Mobile time recording enables reliable documentation of working hours, which serves as a basis for billing and project planning and supports process optimization.
Digital Service Report
All assignment data is bundled, digitally signed, and can be sent directly to customers by email.
All service calls can be processed regardless of location. Field service technicians have access to all important data relating to the respective work orders even without a network connection. When the Internet connection is reestablished, the data is synchronized with the server.
Which Company Is behind Workforce?
Kontron Technologies GmbH, headquartered in Linz, is one of the leading providers in the fields of IIoT, digitalization, and service management. As part of Kontron AG, a global market leader for intelligent IoT solutions, you benefit from our international strength and local expertise.
Does Workforce Support Easy Use on Mobile Devices?
The software is easy to install by downloading Workforce from the respective store.
Is Workforce Dispo a Cloud-Based Solution?
Yes, it is cloud-based software and is provided as Software as a Service (SaaS). The solution is continuously being developed to meet both your company's requirements and market demands. Workforce regularly expands its features, which customers can use free of charge. Compatibility with future operating systems and end devices is guaranteed.
What Size of Company Is Suitable for the Workforce?
The focus is on your company's individual processes – regardless of industry and size. Thanks to its scalability, Workforce is the right product for both small businesses and international companies with multiple locations.
In Which Industries Can Workforce Be Used?
The Workforce solution, with its core areas of resource planning and field service management, is a standard product designed to be used across a wide range of industries. Our customers come from a variety of sectors, including mechanical engineering, industrial and plant engineering, food retail, construction machinery, weighing technology, and many other industries.
Can the App Be Used Offline?
Yes, both Workforce Dispo and Workforce Field can also be used offline. All data is saved and automatically transferred as soon as a connection is reestablished. All tasks can be completed reliably, regardless of network coverage.
How Secure Is the Workforce?
The cloud-based software is hosted in a data center in Vienna to ensure data sovereignty within the EU. The application has an availability rate of 99.5 percent. Access is via encrypted data exchange, guaranteeing a high level of security.
Does Workforce Support Integration into Existing Systems, Such as ERP and CRM Systems?
Yes, Workforce has a REST API. With our high level of integration expertise and many years of experience in interface development, we analyze your processes and seamlessly connect systems with each other. We support you in working efficiently, smoothly, and future-proof.
What Language Options Does Workforce Offer?
The software is available in multiple languages.
How Can I Book a Demo?
Feel free to contact our sales specialists and arrange a non-binding, personalized demo appointment to get to know Workforce. We look forward to hearing from you!
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